To secure the Business’s time, production schedule, materials, and creative services, the Client agrees

to pay a non-refundable retainer fee. The Client understands and agrees that:

• The retainer is NOT a deposit.

• The retainer is non-refundable under any circumstance.

• The retainer secures the Business’s services and production time.

• The Business will not begin design, customization, or order processing until the retainer is received. The Client understands that:

• No items will be released, shipped, or delivered until the balance is paid in full.

• Failure to pay by the due date may result in order cancellation without refund of the retainer.

• Rush fees may apply if deadlines are shortened.

• The Client will receive a digital proof for approval (if applicable).

• The Client is responsible for reviewing spelling, dates, colors, and details.

• Once approved, changes may result in additional fees.

• The Business is not responsible for errors approved by the Client.

• The retainer remains non-refundable.

• If production has started, additional charges may apply.

• Custom materials already purchased are non-refundable.

• This signed Agreement will serve as proof of service retention.

• The Business reserves the right to pursue legal action and/or collection for unpaid balances and fees.

LIMITATION OF LIABILITY

The Business is not responsible for:

• Event changes or cancellations

• Weather-related delays

• Third-party shipping delays

• Misuse of custom items after delivery